For this post, I wanted to create the Consumer Decision Journey for a Mercedes customer. This will help my team determine points of receptivity. In other words, we will be able to determine the best times and places to reach out target market. I first took a look at the model we were provided in class as well as Consumer Decision Journeys we have constructed for the past campaigns. Below is an example of the journey from our Hot Table campaign. The first step in the Consumer Decision Journey is a trigger, which causes the consumer to begin looking for a car. I found some research that shows the most common triggers that lead to a consumer purchasing a car. These triggers include: my family members or dependents can use it need for more space/ larger vehicle new technology available can afford to buy/ lease another vehicle improve fuel efficiency improve reliability purchase vehicle with better brand/ image For first time buyers, "my famil...
As I said in my last post, my team decided to complete the 4 Cs analysis (company, consumer, competition, context) as the first step in our campaign. The brand is extremely important to Mercede's business model and is the main reason people want to purchase their cars. They are ranked within the top 10 interbrand brands meaning their brand has an extremely high value. Another extremely important section is the consumer. In order to get more people to purchase the affordable segment, which is one of the main objectives of the campaign, we must determine a target market. Our team has been working together to determine this target market based on research on Mercedes' brand. I had been tasked with doing consumer research for my team so I looked at the Mosaic segments. I had found four segments that I thought were a good match for our campaign goals based on their descriptions. The characteristics of two segments in particular seemed to make the most sense, so our team decided to...